Xspor Australia provides mould inspection, removal and prevention, water damage restoration, air testing, and related products. In this policy, “Xspor”, “we”, “us” and “our” mean [insert legal entity name and ABN], trading as Xspor Australia. This policy explains how we handle personal information in connection with our website, enquiries, products and services.
The information we collect depends on your interaction with us. It may include your name, email address, phone number, postcode, property or delivery address, enquiry details, and information you provide about a property or requested service. For orders and accounts, it may also include account details, billing information, purchase history and transaction records.
When relevant to an agreed service, we may collect inspection notes, photographs, moisture readings, sampling details, laboratory results and reports. These records may be personal information if they identify you or another person. Please only provide information about other people if you are authorised to do so.
Please avoid including unnecessary health information or other sensitive information in website forms. If sensitive information is needed for a specific purpose, we will explain why and seek consent where required by law.
We collect information when you contact us, submit a form, request a quote or booking, create an account, buy a product or use our services. Where relevant, we may also receive information from a person authorised to act for you, such as a property manager, or a service provider involved in your job, such as a testing laboratory.
You may make a general enquiry without identifying yourself where practicable. We may be unable to arrange an inspection, deliver an order or respond to a particular request without the necessary contact or property details.
Our website uses cookies and similar technologies. Some support website functions such as shopping carts, account access and security. Others can collect information about how visitors use the site, such as IP address, browser and device details, pages viewed, referring pages and interactions.
The website includes Microsoft Clarity, which can help us understand website use through interaction data, heatmaps and session replay. It also includes a Google tag, Google Maps and Google reCAPTCHA. Maps supports location information and reCAPTCHA helps protect forms against automated misuse. These third-party features may collect technical and usage information under their own privacy policies.
Xspor Australia
Phone: 1300 029 141
Head office: 1067 Killymoon Drive, Hope Island QLD 4212, Australia
